Terms of Service

These terms explain the rules for using our website and for working with VaiSoft.

Effective date: October 5, 2026 · Last updated: October 5, 2026

Table of Contents

1. Agreement to These Terms

These Terms of Service ("Terms") are an agreement between you and VaiSoft ("VaiSoft," "we," "us," or "our"), a company based in Pittsford, New York. They apply to your use of www.vaisoft.net (the "Website") and to the SEO, digital marketing, advertising, web development and AI agent services we provide (the "Services").

By using the Website, requesting a free audit or consultation, or purchasing Services, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business.

If you do not agree to these Terms, please do not use the Website or Services.

2. Our Services

We provide search engine optimization (including local SEO and optimization for AI-powered search), digital marketing, Google and Meta advertising management, website design and development, and managed AI agents for phone, chat and social media messages.

Proposals and service agreements. The specific scope, deliverables, timeline and price for your project will be set out in a written proposal, order form or service agreement (a "Service Agreement"). If a Service Agreement conflicts with these Terms, the Service Agreement controls for that project.

Free audits and consultations. Free SEO audits and consultations are provided for general information only. They do not create a client relationship or any obligation to buy Services. Recommendations are based on the information available at the time and may change.

Changes to scope. Work outside the agreed scope requires a written change request and may involve additional fees. We will tell you the cost before starting any extra work.

3. Fees, Payment and Cancellation

Fees. You agree to pay the fees stated in your Service Agreement. Monthly services are billed in advance at the start of each billing period. One-time projects, such as website builds, are billed as set out in the Service Agreement (for example, 50% deposit before work begins and 50% on completion).

Payment. Invoices are due within 7 days. If a payment is more than 15 days late, we may pause the Services until the account is current. Late balances may be charged interest of 1.5% per month or the highest rate allowed by New York law, whichever is lower.

Advertising spend. For Google Ads and Meta Ads management, your advertising budget is paid by you directly to the advertising platform. Our fee is a flat management fee. We do not mark up your ad spend or take a percentage of it.

Third-party costs. Costs such as domain names, hosting, premium plugins, stock images, phone numbers and software subscriptions are your responsibility unless your Service Agreement says they are included.

Cancellation. Unless your Service Agreement states a minimum term, you may cancel monthly Services with 30 days' written notice by emailing contact@vaisoft.net. Fees already paid are non-refundable, except as provided in the Ranking Guarantee in Section 4 or where required by law.

Taxes. Fees do not include applicable sales or other taxes, which will be added where required.

4. 4-Month Ranking Guarantee

If your agreed target keyword does not rank within 4 months, we refund 100% of the SEO fees you paid for that campaign. Here is exactly how it works.

What is covered

1

The guarantee applies to our standard SEO packages, as stated in your Service Agreement.

2

Target keywords are agreed in writing at the start of the campaign. Only those keywords are covered.

3

"Rank" means appearing on the first page of Google's organic search results (positions 1 to 10) or in Google's local map results for the agreed keyword and location, measured by Semrush.

4

The 4-month period starts on the campaign start date, which is the date we have received your onboarding information, account access and first payment.

What you need to do for the guarantee to apply

1

Keep payments current throughout the 4 months.

2

Provide the website, Google Business Profile and other account access listed in your onboarding plan within 7 days of our request.

3

Approve or respond to requested changes and content within 7 days.

4

Not make changes to your website, domain or Google Business Profile that undo our work without first discussing them with us.

What is not covered

Ranking losses caused by Google penalties or manual actions resulting from your actions or a third party's actions (such as purchased links not arranged by us)

Extended website downtime, domain changes, hosting problems or site changes not made by us

Keywords added or changed after the campaign starts, unless agreed in writing

Advertising spend, website development fees, AI agent fees and third-party costs

How to claim a refund

Email contact@vaisoft.net within 30 days after the end of the 4-month period. We will review the ranking data with you and, if the guarantee applies, issue the refund within 30 days to the original payment method.

5. Your Responsibilities

All clients agree to:

Give us accurate business information and timely access to the accounts we need

Own or have permission to use any content, logos, photos and materials you give us

Make sure your business, products and claims comply with applicable laws and licensing rules

Keep your own account passwords secure and tell us if you believe an account was compromised

AI agent services (phone, chat and messaging)

You are responsible for giving your customers any notices and obtaining any consents required by law, including notice that calls or chats may be recorded or handled by AI. Some states require every party's consent to record a call.

You are responsible for having proper consent before our systems send text messages or automated calls to your customers on your behalf, as required by the Telephone Consumer Protection Act.

AI agents can make mistakes. You should review conversations, bookings and important information regularly and not rely on the AI agent for emergencies.

Health information: our Services are not designed to handle protected health information under HIPAA. If you are a healthcare provider, such as a clinic or dental office, do not use our Services to collect or store patient health information unless we have signed a separate written Business Associate Agreement with you.

Advertising services

Google, Meta and other platforms control ad approval, account suspensions, pricing and results. We are not responsible for their decisions.

We do not guarantee a specific number of leads, sales or return on ad spend.

Website development

You will review and approve designs and content within the timelines in your Service Agreement. Delays in approvals may delay delivery.

Unless we provide hosting and maintenance under a Service Agreement, you are responsible for hosting, backups and updates after launch.

6. Ownership, Confidentiality and Use of Our Website

Your materials. You keep ownership of all content, logos, data and materials you give us. You give us permission to use them only to perform the Services.

Work we create for you. Once you have paid in full, you own the final website design, content and ad creatives we create specifically for you. We keep ownership of our pre-existing tools, code libraries, templates, processes and know-how, and give you a permanent license to use any of them included in your deliverables. Third-party items (such as themes, fonts, plugins and stock images) remain subject to their own licenses.

Portfolio. Unless you tell us in writing not to, we may list your business name and show completed public work in our portfolio and marketing. We will not publish your confidential information or results data without your permission.

Confidentiality. Each of us will keep the other's non-public business information confidential and use it only to perform or receive the Services. This does not apply to information that is already public or that must be disclosed by law.

Our Website. The content of www.vaisoft.net, including text, graphics, logos and code, belongs to VaiSoft and is protected by copyright and trademark law. When using the Website, you agree not to:

Copy, republish or sell Website content without our written permission

Try to hack, overload or interfere with the Website or its security

Use bots or scrapers to collect data from the Website

Submit false information, spam or harmful code through our forms

7. Disclaimers, Limitation of Liability and Indemnity

No other guarantees. Search engines, AI platforms and advertising platforms change their rules and algorithms without notice, and we do not control them. Except for the Ranking Guarantee in Section 4 and anything stated in your Service Agreement, we do not guarantee specific rankings, traffic, leads, sales or revenue. Results described on our Website are examples and are not a promise of what any client will achieve.

Website provided "as is." The Website and its content are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Blog posts and articles are general information, not legal, financial or professional advice.

Limitation of liability. To the fullest extent allowed by law:

VaiSoft is not liable for indirect, incidental, special or consequential damages, including lost profits, lost data or lost business opportunities.

Our total liability for any claim related to the Website or Services is limited to the fees you paid us for the Services in the 3 months before the claim arose.

These limits do not apply where New York law does not allow them, such as for gross negligence or intentional misconduct.

Indemnity. You agree to defend and indemnify VaiSoft against third-party claims arising from your content or materials, your business's products or services, your violation of these Terms, or your failure to obtain notices or consents that are your responsibility under Section 5.

8. Termination

Either of us may end the Services as described in Section 3 or your Service Agreement. We may also suspend or end the Services immediately if you do not pay, break these Terms, or ask us to do something unlawful. When the Services end, you must pay for work completed up to that date, and we will return access to your accounts and deliver completed work that has been paid for. Sections 3, 6, 7 and 9 continue after termination.

9. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Before starting any legal action, each of us agrees to try to resolve the dispute in good faith by contacting the other in writing and allowing 30 days to reach a solution.

If we cannot resolve it, any legal action must be brought in the state courts located in Monroe County, New York, or the United States District Court for the Western District of New York, and both of us agree to those courts' jurisdiction. Either of us may bring a qualifying claim in small claims court instead.

10. General Terms

Entire agreement: these Terms, our Privacy Policy and any Service Agreement are the entire agreement between us about the Services.

Changes: we may update these Terms by posting a new version on the Website with a new "Last updated" date. Changes do not apply to a Service Agreement already signed unless both of us agree in writing.

Severability: if any part of these Terms is found unenforceable, the rest remains in effect.

No waiver: not enforcing a right at one time does not waive it.

Force majeure: neither of us is responsible for delays caused by events beyond reasonable control, such as outages of Google, Meta or hosting providers, natural disasters or internet failures.

Assignment: you may not transfer your rights under these Terms without our written consent.

Notices: legal notices must be sent in writing by email to the addresses listed below or in your Service Agreement.

11. Contact Us

If you have questions about these Terms, contact us:

Mailing Address

VaiSoft

55 Meadow Cove Rd, FL 2

Pittsford, NY 14534

United States